Welcome to GearBazaarOnline.com (the “Site”). You may encounter some common issues when using the Site or purchasing our products. Below are the terms and solutions related to the issues, which are designed to help you smoothly deal with possible problems.
Product Issues
If the product you received is of quality or not as described, please contact our customer service team within 7 days of receiving the goods. We will provide return, exchange or refund options based on the specific situation.
Order Issues
If you encounter any problems during the order process, such as being unable to complete the payment, incorrect order information, or not receiving the confirmation email, please contact us immediately. We will verify and assist you as soon as possible.
Shipping Issues
If you find that your package is lost, damaged or delayed, please contact us with the order number and tracking information. We will contact the carrier to investigate and try to resolve the problem for you.
Account Issues
If you are unable to log in to your account, forget your password or your account information is incorrect, please use the password reset function or contact customer support. We will help you restore account access and ensure your account security.
Payment Issues
If you encounter problems during the payment process, such as payment failure, duplicate deductions, or other abnormal situations, please contact us immediately. We will check with the payment platform and process a refund or adjust the order as appropriate.
Product Inventory Issues
In rare cases, the item you ordered may be out of stock or insufficient in stock. If this happens, we will notify you promptly and provide options for exchange, delayed shipment, or refund.
Return and Refund Issues
If your return or refund request is not processed as expected, please make sure that you have provided complete order information and return receipts. If there are still problems, please contact our customer service team and we will follow up with your request as soon as possible.
Privacy and Security Issues
If you have any questions about how we collect, use, and protect your personal information, please review our Privacy Policy. For other privacy or data security issues, please contact seanlanders@modernstylefurnishings.com
Technical Issues
If you encounter any technical problems when using our website (such as page loading errors, inability to place orders, or abnormal functions), please notify us by email or phone. We will try to fix it as soon as possible and ensure that you can use the website functions smoothly.
We are committed to providing you with quality service and will do our best to resolve any problems you encounter during your use of GearBazaarOnline.com.
